FAQ

We have gathered some of the most common questions we get, so you can get answers quickly and easily. For other questions, you are welcome to contact your local Partyland store. If it concerns the webshop, you are welcome to contact our customer service

Questions about our stores

Balloons and helium from Partyland store
All our stores offer to inflate balloons that are purchased in our webshop or other place. The price for helium depends on the size of the balloon. Contact the store you plan to visit if you want to know the exact price.

Price for balloons with print, text or other special order varies depending on the number of balloons and how large the balloon arrangement is. Contact your nearest store to find out what is right there.

The flight time of a helium balloon varies depending on size and material. If you fill a latex balloon with helium with us, we use an adhesive inside the balloon that allows it to fly up to a week, but if you blow up latex balloons yourself with helium, it will fly for about 6 hours. Our foil balloons are the finest the first few days, but can fly up to two weeks.

The small letter and number balloons can only be filled with air as they are too small to cope with helium. These therefore do not fly at all.

Latex
We are proud to say that all our latex balloons are of natural material and therefore environmentally friendly. It is thus no danger to let go of our latex balloons as these decompose in nature.
Latex balloons should not be exposed to direct sunlight or placed right next to a light source.

Foil
Foil balloons are a bit more sensitive to cold / heat. When it is cold in the air, the foil balloon can shrink, but as soon as it enters the heat it expands again and becomes as usual.
Foil balloons should also not be exposed to direct sunlight or placed right next to a light source.

Prices and supply
The prices of our products may differ in our stores as we are a franchise chain. It is also not certain that all stores have the same selection of products. Contact the store you plan to visit if you are looking for a specific product.

Balloon orders and balloon arrangements
Partyland only accepts balloon orders via visit to the store. When ordering you also make an advance payment. If it comes to a large order, be sure to contact us well in advance so that we can plan and possibly order your goods so you can get them on time.

Masquerade clothing and sizes
Most of our masquerade clothes are in British sizes. If you are unsure of which size is right for you, we have a size guide

Regarding companies and invoicing
We welcome large orders from companies, organizations or events. Be sure to make your order in time so we can plan and make sure we have everything at home until the date you need it. In the case of invoicing, you must first be approved by us. Therefore, send us a request regarding invoicing attached to all your details.
All stores have a minimum billing amount. Contact the store you are interested in to hear what applies to them.

Contact details
You can find all our stores’ address, phone number, e-mail and opening hours on our website under Shops

Questions about our webshop

Balloons from the webshop
All balloons sold in our webshop come in original packaging and not inflated with air or helium, but of course all our stores offer help filling the balloons with helium with them. Price for filling your balloons with helium depends on the size of the balloon. Contact the store you plan to visit if you want to know the exact price.

Masquerade clothing and sizes
Most of our masquerade clothes are in British sizes. If you are unsure of which size is right for you, we have a size guide where you can compare measurements with our Scandinavian sizes.

Almost everything under the category Masquerade clothing and Möhippa & Swede bitch is delivered from our warehouse in Germany. Delivery time can therefore take some day longer, 5-7 working days, than what it does when we send orders directly from our own warehouse. Therefore, make sure to place your order well in advance so that you can get your order before the party.

Delivery
If you place an order for the webshop before 14.00 on a weekday, we always try to send your order the same day. However, this does not apply to the masked clothes as these are sent from Germany and can take up to seven working days.

Contact details
If you have questions about your order or if a particular product is in stock, you are welcome to contact our
customer service